Also known as:
As the assistant general manager you will support the general manager co-ordinate all aspects of the business, ensuring the guests are satisfied and the employees are working as a team. You will oversee the catering, front of house operations and housekeeping.
Your day-to-day duties may involve:
• meeting and greeting guests
• leading team briefings
• liaising with department managers
• maintaining health and safety standards
• creating shift rotas
Liasing with the hotel assistants and department managers, the main responsibility of the assistant general manager is to organise the operations of the hotel. As the assistant general manager co-ordinates all the departments within the hotel, the role is extremely varied. As assistant general manager you will regularly lead team briefings with each department to motivate them and put into practice solutions to problems.
The assistant general manager will work with the team members to ensure the guests are comfortable and relaxed. Your role is essential to gaining customer satisfaction, as you will liaise with the guests to gain feedback. In addition to maintaining the hotel’s services, you will assist the general manager with budgets, and support them implement health and safety practices. While the guests are at the hotel their health and safety is in your hands, and as the assistant general manager you will brief your staff about fire exits and who to contact in an emergency.