Also known as: Operations Manager, Director of Operations, Area Manager, Store Manager, Chief Operating Officer (COO), Chief Operations Officer, Resort Director, Unit Manager, Restaurant Manager, Attractions Manager
As a hotel manager you would oversee all aspects of running a hotel, from housekeeping and general maintenance to budget management and marketing. You will need a good eye for detail, complimented with strong business and communication skills. The ability to think on your feet and solve problems quickly is also essential, as is a sensitive and diplomatic approach to issue management – every day will bring a different challenge!
Your day-to-day duties may involve:
• managing budgets
• recruiting and training staff
• business marketing
The general manager of a hotel will co-ordinate the activities of the department managers to ensure the hotel is meeting its targets and the customers are satisfied. A successful hotel relies on great customer service, so the general manager will make sure the team members are well trained and adhering to customer care policies.
Although the general manager may not be heavily involved at ground level, their decisions will affect every aspect of the business and its employees. For example they may be required to build relationships with external partners and the media for the benefit of the hotel. The role will also involve managing revenue, responding effectively to business downturns, and managing HR practices to ensure the workforce is trained and aware of the company procedures.