Also known as: Assistant Store Manager, Deputy Coffee Shop Manager, Coffee Shop Supervisor
An assistant coffee shop manager is responsible for supporting the manager run the coffee shop, ensuring that the team members are working effectively, the business is profitable and the customers are satisfied.
Your day-to-day duties may involve:
• team briefings to motivate your team
• checking the coffee machines regularly throughout the day
• taking coffee orders from customers
• making shift rotas for the team members
• ensuring health and safety standards are adhered to.
As an assistant coffee shop manager your duties are less practical than a team member, however you are regularly on the shop floor overseeing the operations of the coffee shop. Working closely with the team members, shift supervisor and the manager, your main duty is to organise the operations of the coffee shop.
The assistant coffee shop manager will inform and advise the shift supervisor to ensure the team members are working effectively and the customers are satisfied. Your role is essential to gaining maximum customer satisfaction, as you will monitor customer feedback and encourage your team to be customer focused at all times. In addition to maintaining the front of house services, you will assist the manager with financial reports, budgets and marketing campaigns to maximise sales. You will support the manager implement health and safety procedures, food safety and employment legislation. Ocassionally you will take trips to the head office and liaise with suppliers.