Also known as: Entertainment Director, Director of Leisure Services,Photography & Fun Operations Manager
The entertainment and leisure manager is responsible for co-ordinating the entertainment within a holiday centre. You will liaise with the department supervisors to ensure the holiday centre is a dynamic and welcoming environment.
Your day-to-day duties may involve:
• meeting and greeting guests
• co-ordinating the entertainment shows
• maintaining health and safety procedures
• training new and existing team members
• managing budgets
As an entertainment and leisure manager it is your role to oversee all the entertainment activities and functions within the holiday centre. Your team are the first to meet and greet guests as they arrive at the holiday centre, so you will ensure that they uphold fantastic customer service and make every single guest feel welcome. All the team members report to you, so it is your duty to organise shift rotas and to motivate the team. On the rare occasion a guest may not feel satisfied with the service, and as the manager it is your responsibility to solve customer concerns.
On the first evening you will organise a welcome event, inform guests about the entertainment available, and where the local amenities are located. While guests are staying at the holiday centre their health and safety is in your hands. As the entertainments and leisure manager you must regularly brief your team about health and safety procedures, and immediately inform the guests of fire exits and who to contact in an emergency.
You will supervise and organise many of the leisure and entertainment services, from stage shows to sporting activities. You will also make sure your team members are enthusiastic during the entertainment shows, and upkeep the cleanliness of the holiday centre. While you aren’t entertaining the guests you will have various administrative tasks to do, such as confirming guest bookings, compiling budgets and completing reports for head office.