Also known as: Concierge, Guest Service Agent, Bellman, Chef Concierge, Club Concierge, Hotel Concierge, Front Office Manager, Guest Service Supervisor, Activities Concierge, Conference Concierge
The head concierge is responsible for supervising a team of porters and doormen. You will support your staff while they assist guests during their stay.
Your day-to-day duties may involve:
• advising guests about local activities
• co-ordinating shift rotas
• arranging transport for guests
• parking vehicles for the guests
The head concierge’s time is mostly spent supervising their team with daily tasks. You will meet and greet guests as they arrive. During the guests stay you will arrange their transport, deliver wake-up calls and look after room keys. They are likely to ask you for directions, restaurant reservations, as well as tickets for concerts, operas or sporting events. Often guests intrust you with valuable items and confidential information, so it is a job where discretion is valued.
As the head concierge you are responsible for managing your team, this includes co-ordinating shift rotas and leading team briefings. During your team briefings you will alert your team about guests with special requirements and inform them of health and safety regulations.
The head concierge is a crucial member of staff in emergency situations, as you will ensure that help is called promptly, and guests are evacuated safely. As you are based on the front desk you’ll stay alert to security threats.