Also known as: Reception Supervisor, Administrative Supervisor, Office Manager, Member Services Manager, Front Desk Manager, Reception Manager
As a head receptionist you are responsible for ensuring the check-in and check-out procedures are accurately, and that the reception area is operating smoothly.
Your day-to-day duties may involve:
• supervising reception staff
• meeting and greeting guests
• booking accommodation
• making reservations
• maintaining reception procedures
The head receptionist will support the reception team with their daily duties to create a welcoming experience for guests during their stay. You will maintain the front desk, presenting it with the appropriate material, and take the opportunity to sell upgrades to increase revenue for the hotel.
You will maintain a high standard of customer service, liaising with customers to ensure their needs have been met and each experience is positive. You will pay attention to customer specifications and resolve all queries promptly. When the front office manager is off duty you’ll be responsible for the whole department.
As a head receptionist you will maintain a professional image at all times, and adhere to procedures to keep the front desk running efficiently. You’ll lead the reception team and demonstrate good health and safety awareness, along with proficient methods of working.